Ring 2 outside volume really loud when connected to Alexa

We have recently installed a Ring 2. We’d like the outside volume to be quieter, so adjusted it to something we were happy with, which worked fine. However, when we’ve connected the doorbell to Alexa, the first ‘ding dong’ outside is at the volume we set, but the second one is really loud. If we disconnect from Alexa, the volume goes back to the quieter tone that we set it at.

I’ve tried setting up the device again and disconnecting from Alexa, but every time we reconnnect, the same thing happens. The second tone from the doorbell is very loud and is disturbing our neighbours.

Has anyone experienced anything similar and how did you resolve it?!

Thanks.

Hi @MichelleMcD. This is definitely out of the ordinary. Would you be able to take a short video so I can share this with my team? This will give them a better understanding of whats happening and hopefully be able to provide a solution. When attaching this video, you will need to compress the MP4 file into a ZIP file, as ZIP files can be attached to your reply and not MP4s. In addition, you can upload this video elsewhere, such as YouTube, and then share the link to the video in your reply. Alternatively, if the video is saved in the Event History in your Ring App, you can choose to share it via email and copy the link that is generated. Thank you.

The same thing has happened to me with the same Ring model. There’s another thread in this community about exactly the same problem, so apparently it is not unusual. It is, however, extremely annoying. It does not happen with other Ring doorbell models.

Having the same issue here, don’t want the neighbours complaining about loud doorbell noises and want my Echo Show to announce the doorbell button being pressed.

The volume of the internal speaker when connected to Alexa app is rediculous.

Please fix

Just an FYI, a bit of electrical tape over the speaker significantly reduces the volume, workaround until its fixed :+1:

@MichelleMcD @Tom_Ring has anyone been able to provide a solution to this issue?