I have just received a new replacement camera under warranty. When I return the camera that has hardware problems, do I return the battery with it?
Hey @Jules54. When returning a camera, please make sure that you return all parts and pieces with the original box it came in. If you are unable to process the return for any reason, please reach out to our support team at 1-800-656-1918!
Thanks Chelsea. I did not keep the original box so will return all the pieces in the box/package that the new camera was forwarded in. I purchased my 3 cameras direct from Ring so you would have all the details of each camera purchased on record and via my Ring Plus plan