Hi @rfitzgerald13. This type of request cannot be handled here in the Community. You will need to give our support team a call for assistance with this. Give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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