Return label

How do I access the return label to send a product back

Hi there, @Jackie13! This will depend on the type of return this is. For returning a recently purchased product, please reference this Help Center article for our return policy.

If you’ve worked with our team on a replacement device, and need to return the old one, a return label should have been included with replacement or via email. In any case, the next best step to process or follow up on returning is to reach out to our support team. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Thank you :slight_smile: