Retrieving old records

Question

I had a brake and entry incident that took place on 01112023. My recording stops on 01142023. The video was deleted even though I had it marked as a favorite. Can I access that clip? We have litigation at the courthouse and need to produce this video as evidence. Can anyone help, please

Caitlyn_Ring · Answer

Hi @Nath1. I'm sorry to hear about what happened. Any video recordings that have been deleted, either manually or due to the [Video Storage Time](https://support.ring.com/hc/en-us/articles/360047871752-Understanding-and-Adjusting-Your-Video-Storage-Time-) passing, cannot be retrieved. This is for your privacy, as there are no additional copies or backups of your videos. If you need to keep a video past the Video Storage Time, I recommend [downloading](https://support.ring.com/hc/en-us/articles/115001834066-Download-and-Share-Your-Ring-Videos) it from the Ring app so you can have a copy on your phone if needed.

system · Answer

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