Retrieving old records

I had a brake and entry incident that took place on 01112023. My recording stops on 01142023. The video was deleted even though I had it marked as a favorite. Can I access that clip? We have litigation at the courthouse and need to produce this video as evidence. Can anyone help, please

Hi @Nath1. I’m sorry to hear about what happened. Any video recordings that have been deleted, either manually or due to the Video Storage Time passing, cannot be retrieved. This is for your privacy, as there are no additional copies or backups of your videos. If you need to keep a video past the Video Storage Time, I recommend downloading it from the Ring app so you can have a copy on your phone if needed.

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