Replacing faulty Ring Doorbell (no e-mail support)

So, contacted Ring support about a faulty doorbell back in March and was advised that the polished brass finish replacements would be back in stock on June 22nd. Over two months on and I’ve still not had any further contact from anyone at Ring.support. Replied to the original e-mail thread only to receive an auto response advising that Ring no longer provide support via e-mail and to use the community support featue :-/

Can anyone from Ring support please reviist my original case please…6 months to secure a replacement for a faulty product is poor customer service, especially when I’m forced to do all the chasing.

Hi @Skoobaskunk. With this being a neighbour to neighbour support forum, it would be best to contact Ring directly to get mend this issue. This is not the experience we want you have. Please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.