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Replaced sensors, old sensors always offline
We received 2 defective sensors with our Ring alarm. We have since replaced them, but now those sensors always register as offline in the app (most likely because we scanned the QR code with the original alarm system and sensors). Is there any way to troubleshoot this, and get the system to recognize the working, replaced sensors? Thanks!
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12-05-2020 01:53:03
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Marley_Ring
Hi @evian238! The best first step here will be to remove those sensors from the Ring app. To do this follow these steps: 1. In the Ring app, tap **Menu** , then tap **Devices** , then tap **Alarm Base Station** , then tap the sensor you wish to remove. 2. Tap the **Gear icon** on the top right corner, then tap **Remove** , then on the next screen tap **Remove ** again 3. Remove the cover from the device and remove the battery from the device. 4. Wait a few seconds and then reinsert the battery. 5. The app will let you know the device was removed. You can remove the battery from the sensor until ready to use again. Once you remove the old devices, you should no longer see them in the app. I hope this helps! :)
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12-05-2020 10:37:16
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