I received an email today saying my auto renewal attempt failed, but my bank shows it went through and my account shows good until 6/4/21. How do I verify it went through properly with Ring?
Hey @CedarCreek. To verify if the purchase went through on the Ring side of things, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. I recommend having a copy of your bank statement handy in case you need to send that over to our support team to look into this further for you.