Removing a device from an account

I cannot access the old email therefore I cannot take the camera and doorbell off my old account. I created a new account but cannot add the device to it.

Hi @bnelms22! It sounds like you are needing to complete our change of ownership process. If you are unable to access your old email to authorize the change in account, the best next step will be to reach out to our support team who will be happy to assist with this further :slight_smile: