Red and amber lights on Battery in charger

I am seeing red and amber lights on a ring battery when I placed it in the charger.
Does this mean the battery is virtually dead and I need to buy a new battery?

Hi @Maltie. How long have you charged the battery for? It can take about 8-10 hours to fully charge the battery for your Doorbell using the provided charging cable in a standard power outlet. Try a different power outlet as well, and monitor it to see if the lights change at all after a full charging time of 8-10 hours. If the lights don’t change, please give our support team a call at one of the numbers available here and they can look into this further for you. If you are outside of the US, please visit here to see how to contact support.