I needed to change my Pro DoorBell 2 as the first one after 3 Months was faulty, when I input my 2nd one, I was assured by the chat line that this would carry on, but obviously after 28 Days it stopped recording, even though I paid a year Subscription on the first one, how do I get this back on to record recordings as before, who can help me get this back online…
Hey @John35. To ensure you got a proper refund for the old subscription and help subscribe you to a new one, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this goes! 