Recording subscription

How long does it take after I purchase a subscription before my device starts recording? It still says that I need to purchase a subscription but I already paid for it

Hi @Samco1. Your Ring Protect Plan will automatically start recording on your devices the moment you pay for it. If you’ve paid for it but you’re not able to see your recorded video, they may have been an error. It is possible to put the Ring Protect Plan on the wrong location or some other similar issue. No worries! This is something our support team can help you with!

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.