Recording length

I am trying to change the length of recording times. I guess I have the 1st generation of the doorbell Ring. It used to be 30 seconds, then the app updated. Then it was 20 seconds, then the app updated. Now it is only 10 seconds. The Ring will not continue to record even though motion is still happening. There is no “vidoe recording length” in my settings.

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Hey @CenTexMama. If you’re still running into a concern where you’re always have 10 second recordings, it would be best to follow up with our support team on this concern. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

@CenTexMama wrote:
I am trying to change the length of recording times. I guess I have the 1st generation of the doorbell Ring. It used to be 30 seconds, then the app updated. Then it was 20 seconds, then the app updated. Now it is only 10 seconds. The Ring will not continue to record even though motion is still happening. There is no “vidoe recording length” in my settings.

@CenTexMama ,

It sounds like there is something strange going on, but it may be worth a shot to check your settings. My settings might be slightly different than your’s (I own a Ring Video Doorbell 2).

The standard maximum default-time for Ring Video Doorbells is 30-seconds because of the battery. Since all Video doorbells ARE battery powered (the Ring Doorbell Pro is the only exception) the Hardwired option just “Trickle-charges” the battery, but it is the battery that actually powers the doorbell.

Now, if you have “Motion Verification” toggled ON, that setting could shorten the recording-length to less than 30-seconds. Motion Verification can trim recordings if motion stops before the standard time has elapsed. Now if your Motion Verification is messing-up somehow, it might be what is causing your shorter 10-second lengths. So, I think that it’s least worth a shot, to toggled this option OFF, and see if your doorbell reverts back to the default 30-second time.

As a side-note: About 5 days ago, a new firmware got automatically downloaded into my Plug-in Stick-Up cameras. Since these are outlet powered (no battery) the default recording-time maximum was 60-seconds. But with this new firmware, I now have multiple-interval-options for my recording time (15-seconds up to 120-seconds)!

Now all my Plug-in cameras are set for a the new maximum of 120-seconds recording length! When I checked my other video devices, this new Video recording option was not available . . . . UNTIL today! Now my Video Doorbell 2 is also set for 120-seconds! So I’m guessing when a device receives the ‘roll-out’ for feature, it can vary between device models and your location (I’m located on the east coast of USA).

When this new option appeared, I found it in the “Video Settings” part of my App, and you have to tap on the ‘30-seconds’, not on the words “Max Recording Length.” And in every case (for 4 cams), I had to reattempt multiple times before it finally ‘took’ the new selected time (it kept displaying ‘Failed’). Stubborn cameras I guess . . . or my cameras were in as much shock as I was. After the new time-length finally ‘Saved’ successfully, now I can rechange/adjust this time-setting with ease.

Now, I’m eagerly awaiting for this video option to show up for my Ring Indoor cameras (which are still at the default max of 60-second length). My point is, before there was not any “Video Recording Length” available setting for my Doorbell. But maybe soon your doorbell will get it too. :slight_smile:

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