Reconnect WiFi Remotely

I have bought Ring Stick Up Cams for my parents houses (they spend the winter and summer in different places). One of their cams got knocked off WiFi, and it says we can’t reconnect the WiFi unless we are standing WITH the device. This entirely defeats the purpose of using Ring products to protect your home when you are not home! We can’t get that cam back online until they return to that house. It’ll be MONTHS.

There are 2-factor authentication requirements for financial services and even for your app. There should be a way to connect a camera back to the WiFi without being home.
Their house is exposed. This is stupid.

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This is definitely an existing issue. I hope it’s being worked on. Is there authentication failing when being implemented from the app?