Reconnect to WiFi & Change WiFi Networks in the Ring App

Whenever network connection in lost, your Ring device(s) will automatically reconnect once the same network is available again. In the event that you need to reconnect your Ring device(s), or even change networks, this guide will help you achieve just that!

Click on the arrows > to expand each section for details! :slight_smile:

Where to find the Reconnect option for your Ring devices.

For Ring Video Doorbells , Cameras, Chimes, and the Smart Lighting Bridge, this option is found in the Device Health section of your Ring app:

  1. From the Ring dashboard, visit the Main Menu (three lines top left)
  2. Select Devices
  3. Select the Ring device you need to reconnect to wifi.
  4. Tap on the Device Health tile.
  5. Tap on Reconnect to Wifi or Change Wifi Network .

For the Ring Alarm Base Station:

  1. Follow steps 1 - 3 above , to select your Ring Alarm > Alarm Base Station .
  2. While viewing the Base Station in the Ring app, select Device Settings .
  3. Select Network Settings .
  4. Tap on Reconnect to Wifi or Change Wifi Network .

Why would I need to Change WiFi networks?

  • Adding a Chime Pro to extend WiFi to your existing Ring devices.

  • Changing your WiFi network name, router, or even internet service provider, can make a network change necessary.

  • Upgrading from a 2.4 GHz network to a 5 GHz network with a Ring device that is not compatible with 5GHz.

5Ghz WiFi Compatible Ring Devices

Video Doorbells

  • Ring Video Doorbell 3
  • Ring Video Doorbell 3 Plus
  • Ring Video Doorbell Pro
  • Ring Video Doorbell Pro 2
  • Ring Video Doorbell Elite

Security Cameras

  • Floodlight Cam Wired
  • Floodlight Cam Wired Pro

Learn more about confirming which Ring device you have, via the Ring App.

Why didn’t my Ring Devices Automatically Reconnect?
This can happen if:

  • Your router is in an enclosed area (i.e. Closet, Cabinets, etc.), or stored behind large objects (i.e. Appliances, Furniture, etc.). See images below for example

    • Move your router to a centrally located area, away from objects and electronics, and with a minimal amount of walls to deliver signal
  • Your WiFi network name changed and/or your WiFi network password changed.

    • Your WiFi network password has special characters or symbols in it (i.e. #, !, etc.)
  • You upgraded from a 2.4 GHz network to a 5 GHz ,with a 2.4 GHz only compatible Ring device.

  • Power issues such as loose wiring, low battery, switch controlled outlet turned off, and other common power related factors.

Closet | Couch

Quick Tip! Try rebooting your router by temporarily unplugging it for 30 seconds and then plugging it back in again.

Learn more about Reconnecting your Ring devices in our Help Center article.

Check your RSSI in the Device Health section of the Ring app, to ensure for optimal wifi signal.

For more information about changing networks or reconnecting your Ring devices, check out our Community guide below! :slight_smile:

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For more information about changing networks or reconnecting your Ring devices, check out our Community guide below! :slight_smile: