Really Ring, ticky tacky watch a customer walk

I reported the theft the week it happened to both Ring and the Police department the first week of June, the officers investigated with in days. The report was just posted and I had to resubmit, but Ring is refusing based on the date of the report getting to them. I provided the online incident report where I informed the police and included that in the report. Why am I being penalized because I couldn't get a copy of the report. I informed Ring and the police, they in turn investigated in a timely manner, but records is overwhelmed so it took a while for me to get a copy of the report. That is ticky tacky and I lost all four of my devices if that is the way Ring wants to play, i will not replace with Ring.