Re: Video Storage Time Length Options

I have spent the past hour navagating your site to try and find a way to email the company regarding my frustration with an order. Absolutely no way to email Ring support. Now I'm even more frustrated but am leaving my comment here anyway. :( I wanted to share my disappointment with your customer service procedures that I experienced last week. I ordered a Ring Starter Kit and a suggested additional purchase came up at the bottom of the online cart advertising a Solar Battery Charger for the doorbell contained in my Starter Kit. I decided to buy that as well. The next morning, I was reviewing my email order receipt and noticed when I drilled into each item, the solar charger was for version 2 of the doorbell, yet the Starter Pack contains version 3. I called Customer Service to advise how to handle. Although my items had not been shipped, your company was not able to modify or cancel the shipment. I had to make an additional purchase for the correct solar battery charger. I was told after the first package arrives, to call back so I can be issued a return label for the wrong charger. I asked why she couldn’t issue the return label while I was still on the phone with her, to save me another call. Her response was she was unable to do that UNTIL THE ITEM SHIPS! I find no fault with the customer rep….I do however want you to know how backwards the process appears. For an issue that was really caused by your own website recommending an incompatible product, it seems to be a bit cumbersome to rectify on my end. If the items haven’t been shipped, it makes sense to rectify the order prior to it arriving on my doorstep. As a first introduction to Ring, I’m not impressed and haven’t even received the product yet. As pricey as my purchase was, I definitely expected better service.