Feature Request Board
Rapid ring
Need a way to rapidly access cameras such as was possible in the rapid ring app. Fine if you can find a way to bundle it into the main app, but you have not done so. Your community manager wrote that the ring app would "provide our customers with the same, and even better, the experience they came to expect from the Rapid Ring app" in your deprecation message but that is a plainly false statement. The ring app does not provide the same functionality, it requires many clicks to get to a camera view. It can take up to 11 clicks to get to a camera in the ring app whereas it took one click on rapid ring. Here are some of the features you need to implement to restore the functionality lost: 1. All cameras clickable off the main screen without scrolling (no large preview image) 2. App always opens to the main screen. Today if you view a camera, flip away, and then flip back you're still on that sub page and that's where it can take 11 clicks to get a different camera up 3. No delay on main page loading non critical content like neighbors, event history, alarm status or image previews. Cameras must be immediately clickable without scrolling 4. Clicking the camera on the main page immediately opens live view, while providing a DIFFERENT way of opening the history. Not an option to pick either/or in settings since both views require rapid access I get you think that you addressed the issue by speeding up camera loads in the main app but you haven't even come close to addressing the feature gap left by deprecating rapid ring
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26-07-2022 05:53:53
Responses (13)
- J
A follow up to my last statement, I did notice a difference sometime around Dec. 1st. and it happened to be around the day that I got the email stating rapid ring was no longer supported. (I had received the same email several months prior.) My motion notifications suddenly were delayed, anywhere from 10 seconds to 30 seconds. and about 25% of the notifications were never received. None of the notifications have been immediate since then. My wifi hasn’t changed. Everything else in my house is working the same as it always has. I have many smart devices and they are just as quick on response as they always have been. After several days of these delays, I thought maybe it had something to do with that email, so I disabled everything in the rapid ring app. That changed nothing. I’m still getting noticeable delays or none at all. I will try the latest suggestion from Caitlyn and see if that helps getting to live view any quicker, but what’s up with the notification delays?
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18-12-2022 06:19:58
- J
The suggestion from Caitlyn did work. When I click on the notification, it goes right to the live view pretty quickly. Definitely just as fast as the rapid ring did, so I am very happy with that. I am still getting a 5-30 second delay getting the notifications though. And about 10-15% not at all. Everything else in the house that’s wifi run has not had any issues or delays. Doing a health check on the devices show no problems and the same signal range as when I hooked them up a couple years back.
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05-01-2023 07:46:51
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- C
Hi neighbors, a new Live View widget is rolling out for the Ring app on iOS and Android. You can then quickly and easily access the Live View on your Ring Doorbell or Camera with the use of the widget. To learn more about this feature and how to set it up, check out [this Community post](https://community.ring.com/t/feature-release-live-view-widget/193016) in the Ring Updates board. :)
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27-03-2023 07:37:19
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JamesWhitt
That isn’t true either. It’s Dec. 17th and I’m still logged in and it still works. And still works better than the ring app. You’re missing the point the customers are making. When we get a notification, I want to click on the notification and have my camera view instantly pop up without having to scroll or click on anything else. Ring designed that in the rapid ring app. Why can’t they do it in the ring app.? When I click on a notification, it shouldn’t open to my dash board. That’s not what I want to see. If I want to go to the dash board, I’ll open the app itself then.
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18-12-2022 05:52:21
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