Ring Updates
Rapid Ring App Discontinuation
Hey neighbors! We wanted to share this announcement with the Community that as of July 27, 2022, Ring will no longer release any new versions of the Rapid Ring app. Our teams have learned a great deal from our Rapid Ring app users over the two years and have used those learnings to optimize the core Ring App to provide our customers with the same, and even better, the experience they came to expect from the Rapid Ring app. Our team is committed to continually innovating on behalf of our customers and, with this update, will increase its time and investment in building more enhancements to the core app that will help keep neighbors safe. With this change in mind, if you are currently using the Rapid Ring app, we recommend to make sure you have the latest version of the core Ring mobile app installed, and start using that instead. In addition, ensure that you [enable push notifications](https://support.ring.com/hc/en-us/articles/115002934246-How-to-Enable-Notifications-on-a-Mobile-Device) for your core Ring mobile app once you have switched over, to ensure you receive all the proper notifications. We will not be releasing any new Rapid Ring app versions after the 1.39.1 release for iOS, Android, and Fire OS platforms. This also means that the Rapid Ring app will support only those doorbells and cameras released before the last Rapid Ring release. If you are running into any issues with the core Ring mobile app, specifically around Live View performance or latency, please reach out directly to our support team for additional assistance [here](https://support.ring.com/hc/en-us/articles/213608406). We will make sure to keep neighbors updated on this topic, and appreciate your understanding in this decision. Please feel free to leave any additional comments or feedback regarding this below, and any features you are looking for in the future, share in our [Feature Request Board here](https://community.ring.com/c/products/24). Thank you, neighbors! **NOTE**: This announcement **only applies to Rapid Ring users**. The core Ring mobile app will not be altered or impacted from this change.
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11-07-2022 08:08:52
Responses (25)
- D
The ring app does not have the same features as rapid ring. When I open the ring app it takes many clicks and 10+ seconds to get the camera open, as opposed to the rapid ring which takes 1-2 clicks and about 2 seconds. I just tried with the ring app and my current experience was: 1. Click ring app 2. It opened up to some other camera 3. Click the very small 'x' in the top left 4. It takes me to the control page for that camera 5. Again click the small 'x' 6. It takes my to the main page 7. Scroll down to the camera I want (below the fold) 8. Click on the camera 9. It loads the page for that camera 10. Click live view 11. It loads the live view Ridiculous! That is WAY too many steps to be considered rapid and you simply cannot claim it's the same as the one click experience provided by rapid ring. If you want to claim it's providing the same functionality you need to eliminate those clicks. I use rapid ring for security. Something is happening and I want to see it. I can't see it quickly enough in the convoluted ring app that has 11 steps to bring up the video. WAY too slow. This isn't about speed of loading video (which may be less of a problem) it's about getting to that video in a big hurry with as few steps as possible before events are no longer visible on camera. Yes I know you have an "instant live view" feature that will stop it at "only" 9 steps, but then that slows down how fast I can get to the video history. Today I use ring if I want history, rapid ring if I want live. I need both to be fast.
•11
19-07-2022 12:40:05
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- N
After IOS14, my ring app never connects live view. Rapid Ring works every time. If rapid ring quits working my ring cameras will be near useless.
•5
19-07-2022 03:48:54
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- K
El video de la app no funciona en mi área a través de android 11 internet de la empresa tigo Guatemala, unicamente por wifi o utilizando la app rapid ring, ojala mejoraran la app para resolver ese problema de coneccion del video de la app
•0
20-07-2022 02:00:52
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- U
Rapid Ring is lightweight app that does what 90% of your customers want. I dont want to see my neighbors status, ring app animated home page and many clicks before getting to the camera. I used Ring app to configure it the first time and uninstalled it since then. Rapid ring should stay as it gives me the notification and camera and thats what I want in the entire app.
•7
21-07-2022 02:42:54
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Johnyhicks
Thanks for nothing. Rapid ring works fast. What do they say about not trying to fix what isn’t broken? Also since you are improving things for your customers try fixing access to your online shop. The log in just keeps taking me round in circles. Perhaps one of the tech people who won’t now be working on rapid ring can fix that since it actually is broken?
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17-07-2022 06:34:11
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