QR code sticker worn off

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#1

Hi have moved into a new home with 6 ring security cameras, 2 of them are under cover and I scanned the QR code and requested the old owner to transfer them, which they haven’t.

I also have 4 devices outside and the QR sticker has worn off, the other sticker is present, with the MAC address on etc

How can I transfer these devices to me?

Thanks

#2

No one here has access to your, or their, account info. You’ll have to contact Support ( Contact Us – Ring Help)
Be aware, wait times are long and multiple phone calls may be needed.

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