Purchased a new product and received a refurbished product

I was very disappointed to receive a refurbished product when I paid for a new product. I raised my concern with Customer service that Ring is selling refurbished goods advertised as new and they were not interested. I was asked if the refurbished device worked and that was ok? I will try and source these products somewhere else in future.

Hi @steve1a. Was this device purchased from Ring.com or another retailer? I would ensure that you are only purchasing Ring products from our authorized retailers. This Help Center article here has a list of places where you can safely purchase Ring products. :slightly_smiling_face: