I renewed my yearly “Protection Plus” plan on April 7th 2020(valid until April 2021).
November 2020 I added a new doorbell to my account. This action has converted my plan into an one month “Protection Plus Trial”, which will expire December 2020.
That doesn’t make any sense at all. As a customer I would expect one of these two options:
- The Protection Plus plan was extended by one month. I my case May 2021.
- Nothing would happen, as the customer already has an active Protection Plus plan.
Option number one would be great services.
Is this a bug in dashboard or will I get a credit note for November 2020 - April 2021 period?
Does anybody know?