Protection Plus converted to a Trial plan

Hi

I renewed my yearly “Protection Plus” plan on April 7th 2020(valid until April 2021).

November 2020 I added a new doorbell to my account. This action has converted my plan into an one month “Protection Plus Trial”, which will expire December 2020.

That doesn’t make any sense at all. As a customer I would expect one of these two options:

  1. The Protection Plus plan was extended by one month. I my case May 2021.
  2. Nothing would happen, as the customer already has an active Protection Plus plan.

Option number one would be great services.

Is this a bug in dashboard or will I get a credit note for November 2020 - April 2021 period?

Does anybody know?

I have a similar issue. I have the Basic Ring Protect (RP) plan for the Ring Door Bell 2 (RDB2), whch I have had for well over a year. I added an indoor cam today. RDB2 now shows as being on a Protect Plus trial for the next 30 days but the Indoor Camera shows “Not on a plan”.

The only option I have is to purchase a plan (either RP or RPP) for the Indoor Camera - it seems that the sensible option to upgrade the existing RP plan on the RDB2 is, for some reason, not an option. I have an Alarm to add in the next couple of days, plus another Indoor Cam and a Spotlight Cam so I might just wait and call CS as adding devices will probably break the system even more!

Bug?

Hi neighbours. Hopefully, I can clear this up for you. Every time you get a new device, you are automatically given a 30 day free trial. This happens if you currently have no plan, or an existing Ring Protect Plan. This 30 day free trial doesn’t impact your current plan in any way. Once the trial ends, things will continue as they did before the trial started. The only thing that might cause this to change is if you accidentally set up your new camera at a different Location in the app. If this doesn’t seem to be the case and you are experiencing something different, it would benefit you to contact our support team to get this figured out. Please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.