I own a ring pro which I got at Christmas. Following the free trial of the protection plan, I took out an annual subscription.
I have since had to replace the ring pro doorbell due to a fault, however the 12 month protection plan hasn’t transferred across to the new doorbell device and the 30 day trial has run out.
I’m now frustratedly left with a situation where I’ve paid from a protection plan but currently can not view historic videos as it says I need to subscribe to the protection plan.