Protect plus plan

Products General Questions
#1

On 19 march 2020 i have received a new ring spotlight cam for the front yard. The old device didnt work well so i get for free a new one.

I have two devices, 1 for the front yard and 1 for the back yard. For both devices i get the protect plus plan since 09-2019.

Since i installed the new front device i mentioned that the front device did not linked to my protect plus plan. The back yard device is still recording well but my front device unfortunately not. Both devices are registered at the same location.

What can i do to solve this problem?

#2

Are they both under the same account, @Wicko ? When you set up the new one, it was using the same email address as the first, correct? Thanks!

#3

Thats correct! Both devices are registered to the same email address.