hello we have just bought and installed a new video doorbell. on the old video door bell we had a payment plan but for some reason this hasnt transferred to the new door bell? can you help

Hey @JEF407. You will need to cancel your old plan, and once this is cancelled, sign up for a new plan for the new Doorbell. Please check out our Help Center Article here for more information on how to do this. If you need additional help or are unable to cancel the plan, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.