Hello. bought a floodlight cam in November. and signed me up on a basic protect plan after my trial period in dec 2020. already have a video doorbell pro since earlier with the same plan. anyone know why I was charged for double basic plans now in May again? both plans should run at different time intervals. the first unit was purchased on the first of May 2020 …
F from Sweden
HI @Fredrik16. If you were double charged for your Ring Protect plan, our support team is the best point of contact. They can pull up your account and take a look as well as make sure that your plan is properly in place and you aren’t being double charged. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. 