I’ve just received a replacement doorbell (the previous one just “died”!) . How do I move my Protect plan from the old (useless) device to the new one please?
I know this is possible because I did it when I upgraded from my old version 1 bell.
Hi @essenby. Your Ring Protect plan should automatically carry over to your new Doorbell. If it doesn’t, please give our support team a call at one of the numbers available here. They’ll be able to make sure your plan is properly in place. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. 