Proper sequence for ownership transfer

I would like to transfer 2 Ring Pro doorbells to a different account. The complication is that one of the 2 Ring Pros has failed and needs to be replaced. Ring Protect was recently renewed for both. Should the replacement Ring Pro be added to the account prior to transfer? Will Ring Protect be available to the replacement Ring Pro? Then would both doorbells and the unexpired portion of Ring Protect transfer to new owner?



Hi @Paul3500. For any warranty concerns, you will want to reach out to our support team to get that taken care of before transferring ownership of the device. The Ring Protect plan that is associated with these devices is attached to your account, and will not transfer ownership along with the Doorbells themselves. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.