I am in my trial mode now but wanted to subscribe. When I tried to do so I got a message saying
“Our records show that we can’t professionally monitor your address. Ring Alarm can’t offer professional monitoring for PO boxes, homes on military bases or rural routes, and a few other types of locations”.
I live in Canada and my postal code starts with K0A which indicates that this is a rural area (zero in the code). However, my place is 15 minutes driving from the country’s capital.
When I was on the fence choosing alarm systems for my house I didn’t know that after all the installations I would end up with only self-monitoring - my goal was to have my house professional monitored and to have a discount from my insurance company.
I hope that this issue with the address could be resolved and I will be able to subscribe and use professional monitoring (in other words, pay the company money).
Otherwise, I will have to uninstall everything and try to resell it (I got retrofit alarm kit and 14-piece kit - it was not cheap) and abandon the idea to stick with Ring.
Could somebody from the Ring support team confirm that there is *NO* service for the postal code K0A in Canada?
Update: It seems like you guys have a bug in your system. When I go to Settings in my Dashboard, then Monitoring Sign up it does not allow to sign up. However, choosing Protect plan works fine