Product Launch: Video Doorbell Pro 2

Sorry to hear about this experience, @Bmartyntx. We can assure you we intend for a much better experience with both support and with your Ring device. The Video Doorbell Pro 2 features head-to-toe 1536p HD+ video, thus the image quality should be excellent.

As it sounds like our support team has offered a replacement as a solution, it’s best to try out that replacement device to see if functionality improves. When it comes to video quality and connection, please remember to check your RSSI in the Ring app. If this concern persists, feel free to reach back out to support so they can continue assisting you. When it comes to the Video Doorbell Pro 2 sounding your internal chime kit, please ensure the Pro Power Kit is installed and that the chime kit

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.