Problems with IOS 15 and 15.1
Iphone on ios 15.1 will not communicate with Ring Door View Cam at all. iPad on ios 15 will communicate but you cannot set the door bell volume to off. Ring app on iPhone (15.1) will not accept login details - although the iPad and laptop will. Biggest problem: how to set the doorbell ring to OFF - neighbours complaining? Slider set to mute but makes no difference.
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27-10-2021 01:18:31
Responses (11)
- U
Ok folks since my phone was new I decided to reset & erase it and start over. It fixed my ring app. Hope this helps some of you. I did not reset from backup since I figured that would be a corrupt program. 😢
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12-11-2021 10:02:10
AI have the same issue, I have deleted app and reinstalled (it just downloads from icloud again). But can't seem to get past login screen on Ring app on iOS 15.1. Whereas same credentials work elsewhere and other iphones.
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17-11-2021 04:24:15
SI had the same problem and called support. They told me to turn off my VPN and that solved the problem. FYI... I contacted Ring Support to get the answer - 1-800-656-1918
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03-12-2021 09:37:28
- P
I can view live on my iPhone XR IOS 15.1 but wife cannot on her iPhone XR IOS 15.1. Here is the kicker - I actually have a VPN active and she doesn’t… I put the VPN onto her phone and turned it on and now it works. What’s up with that? Ring says to turn the VPN off but when I do that, live view doesn’t work.
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13-11-2021 02:39:29
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- B
I just updated to 15.1 (IOS) and found that I actually cannot MUTE notifications now or even turn off motion alerts. I got a message saying the following: 
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07-12-2021 09:24:14
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- S
Everything works fine with my Ring wired doorbell on the app but I no longer get the doorbell alert on my phone when the doorbell is pressed. This has led me to miss several visitors when I can't hear the doorbell itself. I'm running iOS 15.1.1 on an iPhone 13 Pro.
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16-12-2021 04:05:04
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- U
Just upgraded my ring device and can’t access live view but can view history events on my iPhone 13 pro. My wife is able use live view with no issue. Is there a glitch with IOS 15.2? Devices and router speeds are all functioning properly. 
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21-12-2021 08:26:18
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user2342
I am having the same issue on my iPhone 13 pro. The app seems to be working fine on my IPad and desktop computer. All devices have been updated to iOS 15.1. I have cut off cellular data, vpn, checked for updates to app. Deleted app and tried to sign in and get an error occurred message. Please try again later. When I try to pull up the website on same the phone I get a not acceptable screen. Please let me know how to fix this issue. 
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12-11-2021 09:54:11
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