The best next step is to check out your RSSI in the device health section of the Ring app, to ensure for optimal wifi signal.
I recommend trying out the Rapid Ring app, designed for optimal access to live view. Please also ensure there is not a vpn enabled on your mobile device.
If this concern persists, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.