Hi @user746. For the Live View not working in your iPhone, ensure that all VPNs are disabled and that your Ring App and phone's OS are fully updated. You can also try the Rapid Ring App to see if Live View works there. As for the volume, can you share a screenshot of the specific setting you're referring to? Is this for the audio at the Doorbell itself or the ringer on your phone?

@user746 having the same issue can use the app to view history or start a new live view, but if I get a notification that there is motion and click app opens and camera view just says connecting... and never shows live view.

My live view is not working. I have iPhone 13 with update 15.1 OS. No VPN’s active and I tried rapid ring, it still doesn’t work. I have no obstructions to my wifi and an extender. Please help me. The history can be viewed but not the live feed. Never had an issue before upgrading iPhone and OS.

Hi neghbours. Have you tried viewing Live View on Ring.com or another phone/tablet? Also, try viewing the Live View with cellular data only, to see we can isolate the issue. @user746, can you share an image of the specific error you are getting when attempting to login? This will give me a better idea of how to address this concern.

Hi Tom, I have an iPhone 13 Pro Max and an iPhone 11 Pro running iOS 15.1 and iPadOS 15.1. I cannot connect to Live View on my Spotlight Cam, either in resp to motion alert or when initiating a live view (on WiFi or TMobile 5G). My Spotlight Cam is positioned above an exterior security gate and its walk up. I also have a Ring Video Doorbell 3 on that security gate. The Spotlight Cam signal strength is RSSI-51; the Video Doorbell is RSSI-56. So both have a good connection to my router; the Doorbell 3 works perfectly. Live View on The Spotlight Cam (which is wired to a Solar panel) does not connect. Oddly, previous motion events do record and are available to review. I’ve exhausted all troubleshooting I can think of, to no avail. Help!