Problem

Whe I got this device they told me it belonged to some one else and now that want to program it and I won’t let because it’s asking me for their information. Can you please help reset?

@M85 wrote:
When I got this device they told me it belonged to some one else and now that want to program it and I won’t let because it’s asking me for their information. Can you please help reset?

Hello @M85 ,

In order for you to use this device that “they” told you belonged to someone else, you need for the previous “older” owner to relinquish their “Ownership” of that device, or else it can not be used or setup by anyone else on their Ring account. One aspect of “Ownership” is that it keeps Ring devices from being reset or reassigned in cases of theft.

So this device still “thinks” it is owned by the “old” owner. That “old” owner would need to log onto their Ring App and:

  • Tap Main Menu (the 3 horizontal line icon, upper-left-corner of dashboard).
  • Tap Devices.
  • Select the device/doorbell you wish to remove.
  • Tap Device Settings (Gear shaped icon).
  • Tap General Settings.
  • Tap Remove This Device.

Explanation of "Ownership:

https://support.ring.com/hc/en-us/articles/360025997592-Ownership-of-a-Ring-Device

Taking over a previously owned device when “Ownership” has not been released:

https://support.ring.com/hc/en-us/articles/360038010351-I-Would-Like-to-Take-Over-Change-Ownership-of-Ring-Devices

If you can find out who the “old” owner is, you can get them to release the device. Otherwise, you will have to telephone Ring Support for help:

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

Unfortunately, due to the Covid-19, their available hours have been changed also:

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

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