Problem with poor Video quality with red colour!!

Hello friend,

We having problem with Ring Door bell video poor quality colour is red! Is doorbell faulty or need clean camera? Hope anyone could help?

Hi @Coolmistry. This red colour is due to the nightvision getting stuck in the on position. To fix this, remove the power from your Doorbell for 3 minutes, then power it back up. If that doesn’t work right away, you can reset the Doorbell. To reset the Doorbell, hold the setup button down for 20 seconds, then release. After the Doorbell resets, you can reconnect it to wifi. If this does not fix the red colour, please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.

Hello and thanks you Tom,

Yes I have try reset and discount power supply but it still no change! I have contact email to Techinal Support!

Thanks for your help

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