Pro Power Kit v2 for European Doorbell Pro Hardwired (to use with existing 16V AC chime)

I recently purchased a Ring Video Doorbell Pro Hardwired from Amazon UK to use in the UK. I would like to use it with my existing 16V AC chime. I believe for that I require the Pro Power Kit v2 which did not come with the doorbell as purchased (I have been told it comes with the US model, but the European model comes with the Bypass kit instead).

I think either of these two are what I need but it would appear they are out of stock in the store:

Pro Power Kit for Video Doorbell Pro

Spare Parts for Video Doorbell Pro

Does anyone know if Ring support can mail me one so that I do not have to wait to install my new doorbell?



Hi @dandodex. You can read more about the European version of the Doorbell Pro in our Help Center Article here. I would suggest contacting our support team directly, as the Pro Power Kit v2 can be used on a regular installation or to bypass an existing chime kit if it does not provide enough power. Our support team will be able to help you get everything set up properly to ensure that your Doorbell receives enough power. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: