Privacy zones

When I try to do a Privacy zone all that is there is a blnk screen no image so I can not set the zone I require.

Do I need to re set my camera ie remove then add back on?

I have the stick up battery camera’s front and back only the front camera does not let me do the privacy zones

many thanks

Hi @jezza1. This link here will have some instructions on how to set a privacy zone. Additionally, make sure that the Ring app that you are using is up to date and running on the latest version. Also, be sure to check the Device Health for your Camera to ensure that your Firmware is up to date. I hope this helps!