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poor technical support
Bought an indoor camera that was working except it would send me a banner notification of movement. Since I wanted sound like on my doorbell I called tech support He had me uninstall the app turn off the phone and reinstall again THE ONLY PROBLEM IS I JUDT READ IT DIES NOT OFFER A SOUND ALERT IT IS A NOTIFICATION INLY NOW I CANT LOG Into the new app I downloaded it lets me login one time once I sign out it then tells me my login credentials are invalid and asked me to get a new password which I do and the same thing happens over and over again I have reset my password 10 times and the layout does not show me how to do live viewing at my vacation home which has a doorbell with live view AND sound anymore I have no sound no talking to anyone as there is no live with the new App he had me install Tech support has tied me up for 3 hours and I have no access to either house and no fix
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27-10-2019 07:03:07
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Pat
help .On the phone now with tech support have been 3 hours with 2 techs. One Level 2 fixed itand now another problem came up with VERY delayed lag time reporting a movement and he said to uninstall the ap and I told him I was nervous about doing that as that is what started the problems with logging in 2 days ago.He said it would be ok if I remembered my passwordwhich I had written down.Now same problem wasted an hour already. He can log into my account using a Ring password but I can't. HELP
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28-10-2019 20:17:12
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