Plug-in Adapter with Video Doorbell 3+
I have seen a few other threads asking something similar, with conflicting answers throughout. I just installed a new Video Doorbell 3+, using battery power only. My house does not have any existing doorbell wires, mechanical or digital chimes, or transformers. I would like to potentailly use the PLUG-IN ADAPTER to provide a trickle charge. Would I need to use the wire-wound resistor with the official Ring PLUG-IN ADAPTOR (the one for the Doorbell Pro: [https://shop.ring.com/collections/accessories/products/plug-in-adapter](https://shop.ring.com/collections/accessories/products/plug-in-adapter))? I realize some third-party plug-in adapters on Amazon (the ones with an output of 500mA) may work without a resistor, given the much lower power output. This post seems to suggest that a resistor IS required. Quote: _"The Ring Plug In Adapter can certainly be used with our Battery powered Doorbells. Keep in mind, any power supply that does not include an existing chime kit wired in circuit, **will require a resistor.**"_ [https://community.ring.com/t5/Video-Doorbells/Can-you-use-the-Ring-Plug-In-Adapter-for-Ring-Video-Doorbell-Pro/m-p/26549](https://community.ring.com/t5/Video-Doorbells/Can-you-use-the-Ring-Plug-In-Adapter-for-Ring-Video-Doorbell-Pro/m-p/26549) However, this post says to _remove_ resistors when upgrading to the VD3 as "_resistors are not needed when hardwiring a Ring Video Doorbell 3"_: [https://support.ring.com/hc/en-us/articles/360041394411-Important-Information-on-Upgrading-From-Ring-Video-Doorbell-2-to-Ring-Video-Doorbell-3-](https://support.ring.com/hc/en-us/articles/360041394411-Important-Information-on-Upgrading-From-Ring-Video-Doorbell-2-to-Ring-Video-Doorbell-3-) So which is it? Thanks for your help!
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22-07-2020 09:57:16
Responses (1)
- T
Hi Caitlyn, Thanks for your reply but sorry, I'm not sure if I'm still fully convinced with your 'not so affirmative' answer. Regarding your statement, "...If you ever run into any concerns with your Doorbell regarding physical damage, you'll want to contact our support team directly so they can look into it further...". I thought I actually asked a very straight forward question asking you who will pay the price at the event of Ring doorbell fuse blowup - will that be Ring or the third party from where I'm planning to buy the plugin adaptor without a separate resistor? So if you could please let me know this that will be much appreciated, will Ring pay for the full doorbell price or not? Kindly confirm. Thanks. Kind Regards, Tarun
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22-09-2020 07:48:56
C@Tarun As this is a neighbor-to-neighbor support forum and is not a direct line to support, any inquiries regarding the [warranty](https://shop.ring.com/pages/warranty) on your device and what is and is not covered are best directed to our support team themselves. They can answer any questions you have on the warranty and on your device so that you have all the information you need to make a decision on which device you want and how you want to install it. I hope that clarifies things more.
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22-09-2020 10:46:05
THi, Sorry but I was just trying to close the loop end-to-end of our previous but ongoing conversation by asking a direct question. According to me, this can't be deemed as a direct warranty question since, as you would also appreciate, thus is kind of a continuation/part of a conversation which started with you and some other forum member. At that time, I had to only pitch in my voice to get a clarification for benefitting to all our 'neighbours'/members in this forum since there is a obvious discrepancy in the recent comments as posted by the Ring admins which I pointed out to you before. So I would appreciate if you can confirm and reply to my original question and I could then simply close this conversation here, thus avoiding to waste any unnecessary time and efforts of mine and the Ring support team. Hope I haven't sounded rude in the above statements and sorry if I did. But I'm just trying my level best to help all the members here since I'm sure many Ring members like me must be wanting to have the same clarification. Thanks. Kind Regards, Tarun
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23-09-2020 03:59:26
CHey @Tarun. Stepping in here for Caitlyn. Thank you for bringing up the old post that was previously addressing the question neighbors are having [here](https://community.ring.com/t5/Accessories/Ring-Doorbell-3-and-Hardwired-Adapter-for-Doorbell-Pro/m-p/43843/highlight/false#M2314). I have updated the thread to avoid confusion on this concern for the future for other neighbors so that they have the right answer. In regards to warranty on your device, if there is anything that ever happens to your Ring Video Doorbell 3 or any other of your Ring device, we urge you to contact our support team directly. As we are a neighbor to neighbor support forum and not a direct line to support, we cannot promise you a yes or a no on if your device will be covered via your warranty, but you can learn more about your warranty on your device [here](https://shop.ring.com/pages/warranty). Warranty claims come on a case-by-case basis, so you will need to reach out to our support team in the event that your Doorbell or any other Ring products are damaged. If you ever run into this, feel free to update this thread here on your personal experience to share. Hope this helps shed some light on your concern.
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23-09-2020 07:27:43
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Caitlyn_Ring
Hi @hornet96. I checked with my team regarding your concern here, and you do not need to use a resistor when installing the Video Doorbell 3 Plus with the Plug-In Adapter. Our other battery-operated Doorbell models do require a resistor for this configuration, but the Video Doorbell 3 and 3 Plus are both an exception to this and do not require a resistor for this configuration. I hope that helps clear things up! :)
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23-07-2020 04:06:33
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