Responses (1)

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Caitlyn_Ring

Hi @Kyrajorja2. Can you clarify which Ring Doorbell or Camera you have? Would you also be able to provide a video example of the motion cutting off? If the video is saved in the Event History in your Ring App, you can choose to share it via email and copy the link that is generated. I'd be happy to take a look and see what's going on. :)

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07-09-2020 16:20:29

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Kyrajorja2

Door ring 3. It didn’t show up when Elecitirian came inside from front door See this video cut off half way I can’t see what he did to our ceilings. Even when my girls in kitchen it show up half way. ?

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07-09-2020 17:29:11

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Caitlyn_Ring

@Kyrajorja2 Thanks for letting me know. With our battery-operated devices, like the Doorbell 3, the default recording length is going to be up to 20 seconds. This is in an effort to capture visitors at your door while also preserving battery life. If you want to adjust this, you can follow the steps in this Help Center Article [here](https://support.ring.com/hc/en-us/articles/360047386552-Understanding-Video-Recording-Length-for-Battery-Powered-Devices), as you have some different options available for the length of your recordings. I hope that helps clear things up! :)

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08-09-2020 15:24:59