Playback Controls

Using the (Android) Ring app, playback of historical videos (full screen) starts with an overlay of playback controls on the bottom of the screen for the first two seconds. The overlay covers approximately 25% of the captured video (zone I created) whenever it is present. I find that sometimes my Ring Doorbell Pro is triggered by fleeting motion (wild animals) at the bottom of my zone under these overlaid controls and they’ll disappear out of the frame by the time the controls disappear. Naturally, I’m curious about these visitors and have become frustrated by the overlay during this 2 second lead in. Also, if I choose to screenshot it (with the two buttons on my phone that do that) the screenshot includes the play controls and of course covers what may be at the bottom of my zone. Beyond the initial two seconds, the overlay seems controllable (toggles with a screen press). However, the lead in seems locked in. Is there a method or a setting in the app that would allow me to see this masked area during these initial two seconds? Just leave it off unless I press something else or the screen display above the control box? If not, maybe it can be added as a feature request for a future release? Even with the event history it does block out the bottom and if in the small screen, I can’t see it because it’s too small for my eyesight.

Someone figured out a work around on community; “if you tap share and then choose the download icon, you can view it with Google Photos without seeing the bottom band. [They were] able to go to [their] live view and scroll back in the history without seeing the bar as well. My guess is that the Ring video player does that bar. It really should be clear so you can see it.”

But it’s still too small and Live doesn’t allow me to scroll back to the start of the live feed to see if it was a critter. I’d like to know and see what is setting off the motion alarm. The answer is not to set it for “people only.” May seem small, but please help.

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