Plan killed without notice
I have used Ring for years, mostly very satisfied until **today**. :rage:To my surprise, I have tried to review the video of a camera notification and only then I found out my subscription was ended. **No warning on the app, no email notification, nothing!** I could be away and the house robbed, and I would not have any video.**To add insult to injury, I chatted with support this morning and instead of accepting feedback to rectify the problem, I was told that they have actually sent email notifications!!!!** All other notifications, codes etc. reached my inbox without issues, only the expiration notifications were missing? What about using the app for notification? All I got was an offer to help update my credit card and give more money to Ring.It may sound minor, but this shows absolute lack of respect or empathy for customers. If it were not for the cost of buying new cameras, I would switch to Nest or some other supplier.
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20-12-2020 17:26:56
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