Ring Video doorbell keeps losing connection to application/wifi

Question

I'm actually not sure what connection is going wrong. I know my doorbell shows that it is online but I won't be able to connect to it nor will I receive any rings or motion notifications on the application. The temporary fix is to reconnect to the wifi. I tried to reconnect by rebooting my wifi router but this did not work. I have to go through the connection process by physically removing the doorbell (such a pain). Last time it worked for a week. This last time I hadn't even got the doorbell back on before it stopped working. Any ideas if this is a device problem or an app. I strongly suspect it is the app and, more specifically an android 11 issue. I am able to connect using an old pixel phone that hasn't been upgraded yet. Also, I didn't have this issue prior to Android 11.

Tom_Ring · Answer

Hi @kristynf. If your Doorbell is having a connection issue that causes the Live View not to load or not give you notifications, it may be a wifi related issue. Under the Device Health menu, what is the reported RSSI? You can record this number and then reboot your router by unplugging it for 3 minutes, then plugging it back in. Once your wifi is restored, see if your RSSI has improved. Let me know if this works!

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