Around November 2019, I installed a RING system with one indoor video camera. I paid $100 for the Protect Plus Plan. I just installed a second video camera (an outdoor camera) at the same location. My Iphone app works fine with both cameras. However, the RING website shows I am on the Plus Trial with 23 days left. It shows all devices are on the Protect Plus Trial and the plan can start on 8/01/2020. Why am I not already on the existing Protect Plus plan?
@kh6dmx wrote:
Around November 2019, I installed a RING system with one indoor video camera. I paid $100 for the Protect Plus Plan. I just installed a second video camera (an outdoor camera) at the same location. My Iphone app works fine with both cameras. However, the RING website shows I am on the Plus Trial with 23 days left. It shows all devices are on the Protect Plus Trial and the plan can start on 8/01/2020. Why am I not already on the existing Protect Plus plan?
Once the trial runs outs it’ll revert to protect plus plan
Thank you for all the great help you have offered this and other fellow neighbors @ChrisJohn. Could you please reach out to me at the Community Team at chelsea@ring.com? We would love to ask you some questions and get your feedback directly as a valued member of the Community.