Pin, Touch or Face ID for Ring App

Having used another alarm system previous to Ring, the App required either a Pin, touch or Face ID before it logged you in. I found that gave an added layer of security in case my phone got stolen.

With Ring, if someone snatched my phone whilst unlocked as I would be on the phone for example, they could go into the Ring app, see my address and disarm my alarm.

By having the extra security on the app, at least I know my alarm can’t be disarmed.

Please add this feature in. I’m sure it’s not too difficult. People can then choose to use it or not at their own discretion.

Hello @saleem85 , I understand your concern for extra security. But you should already feel very secure with the Ring App.

If you are referring to “Arming or Disarming the Alarm” using your home Keypad, that already requires a PIN. No worries about giving you code to others to use, because you can already set up or remove a “Guest code” (different code) for them to use, without giving out your code.

If you are referring to “Disarm, Home, Away” Alarm Modes or other settings in the Alarm through an App, many of us feel the Two-Step-Verification (2SV), which requires entering a code from Ring, is already a sufficient authentication method that you already had to use to initially get into your Ring App.

If you are concerned that someone just might pick up and then use your mobile smart-phone (or portable Tablet), to arm/disarm/modify your Ring App settings, you can either:

-1. Consider using the lock-screen feature that already exists on your mobile phone (time-out or via a single phone button-push). So, only you can reopen your phone (either by your mobile phone code, or fingerprint, and some phones can use facial-recognition). In addition to your Ring App (that you already had to use the 2SV to initially get into your Ring App), you probably have many things currently on your phone that you don’t want others to access if you leave your phone unattended. **Using the mobile phone’s existing “Lock-out” feature IS a very good security practice. ** You can set your mobile phone to lock quickly or delay for a certain amount of time-passage, and also lock with a single push lock it immediately. Unless you use a very long time period setting, it is very unlikely a thief could steal your phone while it is unlocked, and quickly get into it ( before it locks) to get your Ring information (in addition to all your other sensitive information on your phone). If you are worried about this, then set a shorter time-period for your phone to lock quicker. Most phones also have the ability to wipe & lock remotely.

-2. Or you can simply log-off your phone’s Ring app after use. Then you’ll have to repeat the Two-Step-Verification 2SV again to gain access to your phone Ring App.

If you are controlling your Ring alarm system on your PC through the Ring.com website, and concerned someone might access your PC while you are away, simply close that web-page on your browser (you don’t even have to log-out). Then you will need to repeat the 2SV to get back in.

If you are concerned about the available PC Ring App (not the same as using your PC at the Ring.com website), those PC Apps are designed for primarily viewing your Ring cameras, and have limited menu-options, and do not provide a way to arm, or disarm, or change important settings of your alarm system.

@saleem85 If you still feel you want an additional fingerprint/Pin option in your app, hopefully Ring should then additionally provide the selectable option to “opt-out” of this. There are many people that feel the 2SV is more than sufficient, and would not want any additional delays getting to their Ring App. This is especially true when trying to answer a Ring Video Doorbell or viewing a Ring Security Camera quickly. Adding an additional extra layer of security could be considered way too excessive to them.

I hope this information makes you feel that the App is already very secure.

I never thought I needed this feature until recently. I have my home door lock connected to ring alarm and I can lock or unlock the door lock from ring app. I let my godson play with my phone the other day and I found out he unlocked the door from the app. He’s only 7 years old and I cannot blame him. It would be useful to have an option to add security security feature such as finger print or face ID to open the app.

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