Phone can't open file

I can’t seem to download my ring files. When selected it begins download but when I click on the file I get ‘can’t open file’ even though it has downloaded as an MP4. I have tried clearing cache data, uninstalling and restarting my Android but no luck. Any other options?


Hi there, @OMahoney! It sounds like you are doing everything correctly here. Try downloading this video from another device to see if the video will open up that way. Alternatively, attempt to download this event from your account at by visiting and logging on via web browser. As you mentioned using Android, please ensure there are not any Android apps that conflict with the Ring app. I hope this helps! :slight_smile:

Literally have had the same problem for months. Customer support has not been able to help. It is the reason I paid for their service.