Penalised for being a loyal customer!

UK Topics General Inquiries
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#1

So I purchased two products 2 weeks ago for Xmas presents
Yesterday Black Friday reduced the price
I contacted customer service who told me they would not refund the difference and I would have to send back the two products for a refund and then order the same products to get the reduced price !!

I spoke to Ahmed on chat who agreed with me that it was ridiculous

I then spoke to Mohammed a shift manager who said the same
I asked for a senior manager to call me urgently as this is penalising me as a loyal customer!
Ahmed and Mohammed promised to email a copy of the chat and our conversation and I’ve received nothing.

Also, no senior manager call was received as promised

Ring policy is really broken here, surely any empowered senior manager or director can see this is ridiculous! They are penalising me for being within 30 day return and missing the price reduction

Ring management please help!? This is crazy, the products are wrapped for Xmas, to send them back would be stupid and costly.

This whole experience has put me off Ring and I will leave the service if not resolved urgently!

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#2

Hi @Darren54. For any concerns with discounts or orders, you would need to follow up with our support team on this. Since the Ring Community is a public neighbor-to-neighbor forum, we’re not able to see your account or order history or look at applying discounts to past orders. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

#3

Yes I know all that thanks. have already contacted Ring directly and received appalling service about this hence I want to warn all your customers about the appalling way you are treating us!

I am still awaiting a senior manager from Ring to contact me and have been promised this twice

From one neighbour to another, Ring are penalising us for buying your products and then not matching price within the 30 day return policy.

I am asking this is addressed by some one with common sense

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