After two weeks, One of my pathway lights has lost WiFi connection with bridge. I checked the battery charge and it is 100%. I removed it from my network and reinstalled it, but once I put it back in the yard, it goes back to no WiFi connection, and I have no control. I believe it has a bad WiFi module. Has anyone had this problem?
What does the device health state in it’s settings? Is everything good when it’s outside? Have you tried swapping it out with another pathlight in the same location?
Hi @wazorn! It sounds like you have a stubborn Smart Light! @Eagle328 You make some great points in things to consider and for the neighbor to try. In addition to these things to consider, I recommend trying the steps listed in this Help Center Article here and see if that corrects your situation. If you’re still having this issue with your Smart Lights losing connection, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.