Pathlight motion no longer increasing brightness when Light Schedule is enabled
I have been using my ring solar pathlights for 2 years now. I have always had them on a light schedule so they turn on at night in the dim light level. In the past, when motion was detected the brightness would increase until the motion timed out and then they would return to the dimmed light. Starting on 08/01, this behavior has changed. If a light schedule is configured and enabled, this increase in brightness is not working anymore. The only way that I have been able to work around this issue is to go in each day and disable and re-enable the light schedule for all 10 pathlights. Since this needs to be done on each light, it takes a couple of minutes to do. I've tried deleting the schedules and re-setting up, but that didn't help. Has anyone else noticed this change in behavior?
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05-08-2022 01:51:23
Responses (30)
- S
You accept the response as a solution and it still don’t work the way it suppose to work. Why can’t you fix the obvious software issue. Im having the same problem as everyone else. Obviously an issue on rings end of the deal not ours. It worked flawlessly before. Fix it for crying out loud. I have 9 lights that I purchased that worked perfect until the last update, now they don’t even detect motion anymore.
•0
02-09-2022 12:48:05
UThere’s finally a fix. After spending weeks on the phone with a dozen different troubleshooting tech’s, finally an engineer has resolved this issue. They sent a firmware patch to my system and now my pathway lighting works like it used to, motion sensing et al. They were not working correctly last night, I did nothing to reset the system lighting schedule and tonight they work. Your systems will soon get the patch also. I was assured by Ring that the patches will go to all clients by Monday September 4th.
•1
02-09-2022 03:40:44
Gi really hope so. do you know what version you are now running so we can check to see if we have it next week? i wish i could say i believed Ring, but my hunch is that nothing will change after the weekend.
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02-09-2022 06:08:03
- G
this is so frustrating. has anyone figured out a workaround to having them illuminate when motion is detected? if it's related to light schedules, has anyone tried to remove the schedules and see if then illumination happens? i have 8 lights in my group so it's very time consuming to try different workarounds, none of which so far has worked for us. it's so disappointing that these had worked AS DESIGNED for over a year and with the latest firmware are now worthless
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31-08-2022 07:10:41
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- S
I called CS again on Monday and followed up with an email Tuesday afternoon. Last night the lights were working as advertised. Not sure what they did to fix it. We'll see if it works again tonight.
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31-08-2022 07:32:23
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- S
I called CS again on Monday and followed up with an email Tuesday afternoon. Last night the lights were working as advertised. Not sure what they did to fix it. We'll see if it works again tonight.
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31-08-2022 07:32:23
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Justin_Ring
***Thank you for this information, neighbors. For now, I have accepted this response as a solution. While we are aware of this concern and as the team continues to investigate, this is a helpful way for other neighbors that come into this thread to try these recommended troubleshooting steps:*** * Verify that both the smart phone and the Ring app are caught up with the latest updates available. * Verify that they are still actively detecting motion in their Event History. * Remove and add the Light Schedule. ***If these troubleshooting steps do not work, give our support team a call at one of the numbers available*** ***[here](https://support.ring.com/hc/en-us/articles/213608406)*** ***. If you are outside of the US, please visit*** ***[here ](https://support.ring.com/hc/en-gb/articles/213608406)*** ***to see how to contact support. We appreciate your patience and will continue to update this thread with more information. Thank you.***
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30-08-2022 06:07:21
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