CS is worthless. Wanted me to delete all lights from the light group and then reinstall them all. Quite a lengthy process given i have 8 lights in my group. I asked to be elevated to a higher level tech support but was hung up on before I could get an answer.
Chiming in since I’m experiencing the same issue. CS’s response about it being by design i.e. path lights are not expected to brighten when motion is detected while light schedules are active is downright ridiculous.
If that were the case, the brightening feature should never kick in; but it does and works as intended for one day (and only one day) once you reset the light schedule. It fails the next day or until you reset the light schedule again. Clearly a firmware update broke something since it’s not consistent in its behavior.
Has anyone tried resetting your Bridge? In a different thread someone got the light scheduling to work after resetting and unlinking their Echo; albeit for a different Ring product.
So I had the same problem where the lights would remain dim even when each light detected motion so I reset all the lights and created a new group. The path lights worked perfectly! That is they did until the next night when the dimming problem returned.
I’ll try resetting the bridge next. I have had software issues with the Pathlights since I first got them (sometimes they wouldnt even turn on) so it’s not surprising there’s a new problem.
Seems like more people are starting to notice or experience the same issue.
@nujudfoo, remove and rescan all of the lights or just remove them from the group and create another? I was just about to go rescan all of my lights in hope that would fix the issue.
I reset the bridge and installed new firmware for the bridge to no avail.
Hi Justin,
A couple or more of us have called and received notice that this is normal behavior which contradicts all previous behavior and support comments in previous threads.
Hi Team,
I’m having the same issues. I was adding the wall solar light when the bridge reloaded and started a software update. After the update is when the issue started for me. I reloaded and reconfigured the system from the ground up 3 times. Like folks are saying. It fixes the issue until the next day. I’m wondering if I can roll back to the last software version. I did ask Ring for a new bridge and they did send it. New bridge has the same issue on same software. Interesting data point.
Rick
Same issue here starting early august ‘22. I also have another issue where one of the pathlights does not stay lit but somehow this is the only light which will detect motion and turn every light on full brightness.
Seems like the ring engineers really crossed some wires in an update
Thank you for this information, neighbors. For now, I have accepted this response as a solution. While we are aware of this concern and as the team continues to investigate, this is a helpful way for other neighbors that come into this thread to try these recommended troubleshooting steps:
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Verify that both the smart phone and the Ring app are caught up with the latest updates available.
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Verify that they are still actively detecting motion in their Event History.
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Remove and add the Light Schedule.
If these troubleshooting steps do not work, give our support team a call at one of the numbers available here . If you are outside of the US, please visit here to see how to contact support. We appreciate your patience and will continue to update this thread with more information. Thank you.
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this is so frustrating. has anyone figured out a workaround to having them illuminate when motion is detected?
if it’s related to light schedules, has anyone tried to remove the schedules and see if then illumination happens?
i have 8 lights in my group so it’s very time consuming to try different workarounds, none of which so far has worked for us.
it’s so disappointing that these had worked AS DESIGNED for over a year and with the latest firmware are now worthless
Worked correct yesterday however back to being broken tonight.
You accept the response as a solution and it still don’t work the way it suppose to work. Why can’t you fix the obvious software issue. Im having the same problem as everyone else. Obviously an issue on rings end of the deal not ours. It worked flawlessly before. Fix it for crying out loud. I have 9 lights that I purchased that worked perfect until the last update, now they don’t even detect motion anymore.
You accept the response as a solution and it still don’t work the way it suppose to work. Why can’t you fix the obvious software issue. Im having the same problem as everyone else. Obviously an issue on rings end of the deal not ours. It worked flawlessly before. Fix it for crying out loud. I have 9 lights that I purchased that worked perfect until the last update, now they don’t even detect motion anymore.
There’s finally a fix. After spending weeks on the phone with a dozen different troubleshooting tech’s, finally an engineer has resolved this issue. They sent a firmware patch to my system and now my pathway lighting works like it used to, motion sensing et al. They were not working correctly last night, I did nothing to reset the system lighting schedule and tonight they work. Your systems will soon get the patch also. I was assured by Ring that the patches will go to all clients by Monday September 4th.
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i really hope so. do you know what version you are now running so we can check to see if we have it next week?
i wish i could say i believed Ring, but my hunch is that nothing will change after the weekend.
Firmware version is 1.8.14-40
Thanks so much for sharing your details, user22564. FWIW, my four Path Lights last night (Friday, 9-2-22) started working properly again after weeks of glitching. They now stay dimly light until midnight but get bright upon detecting motion.
FWIW, the lights’ firmware is 1.8.14-38 as of 11:30 a.m. Central on Saturday, 9-3-22. The bridge firmware is 1.8.53-1.
My firmware version ends in -38 but is working properly tonight. I’m pretty sure it’s received an update though because I think I had the old firmware people were reporting bad.
Thanks for continuously calling and keeping them accountable.
I noticed last night, 9/3/22, that my path lights have started working correctly again.
Pathlight Firmware version: 1.8.14-38.
Bridge Firmware version: 1.8.53-1
same here! wow i can’t believe it works again. thank you so much to all of you that spent the time to call Ring CS and complain.
Hey neighbors. My teams let me know a fix has been issued, and it will be on a slow rollout. Make sure that your Ring app is fully updated, and keep in mind that it is on a slow rollout, so you may not see the fix when other neighbors do. If you have any additional questions or this concern persists, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.