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user55228

Past video history

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Hello there, Don’t know if anybody can help but I went to check for May history. But has been deleted is there anyway how I can get it back? I also have the monthly premium.

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18-08-2023 01:34:08

Responses (2)

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Caitlyn_Ring
Hi @user55228. You can adjust your [Video Storage Time](https://support.ring.com/hc/en-gb/articles/360047871752-Understanding-and-Adjusting-Your-Video-Storage-Time-) for up to 180 days. Once the selected storage time has passed for a specific video, that video will be deleted. Deleted videos cannot be recovered, Ring does not store any backups in order to protect your privacy. I'd suggest reviewing your Video Storage Time to ensure it's set to the time you prefer, and download any videos you want to keep after that time has passed.
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21-08-2023 07:00:11
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system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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20-09-2023 07:00:45
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