Partial shipment

I ordered a pair of solar stick up cameras a week back. I received the cameras and not the solar panel. I can’t get any updates on when the solar panels will be shipped. I need to travel on vacation in a week and don’t know if I will receive the panels … Don’t know why it is so difficult to get any information from site or agents?

Hi @srs11. It’s not uncommon to have orders with multiple items shipping in multiple packages. Typically, they arrive around the same time unless one of the products are on back order. To inquire about the status of your order, you’ll have to reach out our support team. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.